All French Sujet orders are dispatched from Auckland and are sent by courier. Delivery times typically take 1 to 3 working days to arrive. Rural delivery orders will generally take 1 to 2 days longer to arrive.
If for unforeseen circumstances, we think there will be delays, we will contact you directly to discuss, and will happily refund your money at your request if the delivery time is deemed not suitable.
If more than 6 days have passed and you haven't received your order, please email us at firstname.lastname@example.org to review the status of your order. Refunds will be handled through email if necessary.
All orders are tracked from pick up to delivery. You will receive tracking information within 24 hours of dispatch. If for any reason your order does not arrive within the specified delivery time, contact us and we will assist.
If you spend more than $200 in one purchase, then your delivery will be free of charge. However please note that this applies to completed orders only so there will be a freight cost deducted should an item be returned which brings your order total below $200.
If you spend less than $200, you will be charged the following for shipping:
- $5.00 for Auckland
- $10.00 for the rest of the North Island
- $15.00 for the South Island
- For deliveries on Great Barrier Island and Chatham Island, please check exact fees with us first. As for the other customers, we will only charge courier fees with no mark-up on that.