Free Express Shipping across NZ if you spend NZ$200+

FAQs

ORDERING ONLINE


How secure is online shopping?

Very secure. Along with Shopify, we are 100% dedicated to ensuring a secure online shopping experience, whilst keeping our customer’s identity and personal information private and secure.  

What are my online payment options?  

Payments are accepted using New Zealand’s largest and most trusted Credit Card providers - using your choice of Visa, MasterCard or Amex - as well as PayPal Express Checkout and Shopify Pay, Apple Pay and Google Pay. 

You are also able to pay by direct bank transfer. You will be presented with this option at Checkout.

What countries do you ship to?

We primarily ship our products across New Zealand and Australia. If you are located outside NZ and Aussie, please get in touch with us at sales@frenchsujet.co.nz and we’ll try our best to arrange affordable shipment for you.

What are the shipping costs?

Shipping cost is a flat $5.50 for Auckland region ; $10.50 for the rest of the North Island ; $15.50 for the South Island. 

How long will my order take to arrive? 

1-3 working days, although you will need to allow an additional 1 to 2 days for rural deliveries.

If for unforeseen circumstances we think there will be substantial delays we will contact you directly to discuss, and will happily refund your money at your request if the delivery time is deemed not suitable.

My product hasn’t arrived – how can I find out where it is? 

All our products are sent by tracked courier. If you wish to track your product, please send us an email to customer-service@frenchsujet.co.nz with your name, the product you have purchased and when you purchased it, and we will send you the tracking number. If your product doesn’t arrive within the specified delivery time, please contact us and we will coordinate with the courier provider for an update. 

 

Do you have retail stores or showrooms?
We sell our products direct to the public and primarily online. We also work with hand-picked retailers so you can see the products in the flesh and purchase them in store. If you are based in Auckland, you are welcome to make an appointment to visit our showroom in Ponsonby. 

 

SHIPPING & RETURNS

Deliveries
All French Sujet orders are dispatched from Auckland and are sent by courier. Delivery times typically take 1 to 3 working days to arrive. Rural delivery orders will generally take 1 to 2 days longer to arrive. 

 

If for unforeseen circumstances, we think there will be delays, we will contact you directly to discuss, and will happily refund your money at your request if the delivery time is deemed not suitable. 

If more than 6 days have passed and you haven't received your order, please email us at customer-service@frenchsujet.co.nz to review the status of your order. Refunds will be handled through email if necessary. 

 

Tracking 
All orders are tracked from pick up to delivery. You will receive tracking information within 24 hours of dispatch. If for any reason your order does not arrive within the specified delivery time, contact us and we will assist.

 

Fees
If you spend more than $100 in one purchase, then your delivery will be free of charge. However please note that this applies to completed orders only so there will be a freight cost deducted should an item be returned which brings your order total below $100.
If you spend less than $100, you will be charged the following for shipping: 

$5.50 for Auckland
$10.50 for the rest of the North Island
$15.50 for the South Island. 
For deliveries on Great Barrier Island and Chatham Island, please check exact fees with us first. 

For deliveries to Australia, we charge $35. For other destinations overseas, please check with us first. We charge at cost, and don't take any mark-up on courier fees. 


Returns 
Our return policy lasts 5 days. If 5 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 


Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 


Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at customer-service@frenchsujet.co.nz 


Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 


Exchanges
We only replace items free of charge if the original product has a manufacture defect. If you would like to exchange it for the same item, send us an email at customer-service@frenchsujet.co.nz and send your item to: Sujet Limited, 59 Clarence Street, Ponsonby, AUK, Auckland 1011, New Zealand. 

Shipping returns
To return your product, you should mail your product to: Sujet Limited, 59 Clarence Street, Ponsonby, AUK, Auckland 1011, New Zealand 

You will be responsible for paying for your own shipping costs for returning your item. The original shipping costs from us to you are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.



PRODUCT USE & SAFETY

> 727SAILBAGS BEAN BAGS

Where do I buy beans for my bean bag?
You can purchase beans at a number of major retailers, including Spotlight, Bunnings, Briscoes, The Warehouse, Para Rubber, K-mart, and  www.beans2u.com 

 

How many litres of beans does it take to fill my bean bag?
The amount of beans largely depends on how firm you like your bean bag to be, but approximate filling volumes are as follows:

* DUO Bean Bag +/- 100L 

* MAXI Bean Bag +/- 400L 

Will I need to top up the beans regularly?

The polystyrene beans will compress over time, making the bean bags more and more comfortable. You may choose to add a few handfuls of beans from time to time to help the bean bag keep its shape. It’s entirely up to you though.

What is the best way to fill bean bags?

The best way to avoid spillage while filling bean bags is to do it with someone else. One person can hold the bag open around the zip while the other pours the polystyrene beads. It is best to put the opening of the bag containing the beans into the bean bag to avoid spills. 

 

 

> MOULIN ROTY TOYS

Are security constraints respected?

The well-being of small children is an absolute priority at Moulin Roty. Quality and security are commitments to which they strive on a daily basis. Each material, each product has been subjected to extensive tests. Moulin Roty work with independent accredited laboratories which carry out tests for toxicity, material resistance and tensile strength on their toys before granting a certificate of conformity.  

The technical know-how of partners is essential in determining where Moulin Roty manufacture their products. Given the company’s history and their status as a cooperative, they are resolutely open to the world and vigorously defend their values with all who accompany them in the process of creating a product.

To answer such high standards, they observe the following criteria :

*Strong emotional value: their products are real characters that tell stories . . . Each one is the fruit of much work from their creative team. He or she passes through the hands of their illustrators and stylists, who create an entire world of colour and material specifically for him or her. This work is carried out at the heart of Moulin Roty, in Nort-sur-Erdre, France.

*Search for high-quality, gentle materials: They select most of their fabrics in France and in Europe for their creativity and their technical quality, as well as their non-toxicity (the majority are tested by our suppliers following the system of reference Oeko-Tex).

*High quality requirements during manufacturing process: They work with factories and workshops that are selected with the greatest care. They are situated in Romania and France, as well as in China and Taiwan. They are above all partners with whom we have a long-lasting relationship. They work in the respect of our quality specifications, with controls secured at every stage of the production.

*Children’s safety is the top priority: Every toy is tested and approved by an independent French laboratory. All their toys are in compliance with the European standard NF-EN71 and bear the CE mark, which confirms they passed all tests, such as :
- Mechanical tests (no small part must detach itself when pulling at 90Nt force)
- Flammability tests (to control the speed with which flames progress)
- Chemical tests (to control the migration of heavy metals)

More controls to make sure that every item is as reliable as possible:
Bedding items, such as sleeping bags and cot bumpers are tested to control that there are no small elements which could be a danger for your child. Moulin Roty ensure that the materials used are soft and gentle, free from any substance which could be a problem for baby’s fragile skin.
Dish sets for baby’s meals: they make sure that they are in compliance with the European regulation for cadmium or formaldehyde content for instance. Their dish sets are free from Bisphenol A (BPA).
Any plastic part which can be placed in a child’s mouth is tested to make sure that it is phthalate-free.
Baby cots and changing surfaces are tested according to babycare safety standards.
Their products do not contain hazardous substances as listed in the annex XVII of REACH regulation at more than 0.1% of their weight.

Safety and informative texts on the packaging:
Please read and keep hold of any information written on the packaging. They pay particular attention to giving you all recommendations required to use the product you just bought safely.